Providing efficient and effective service to local authorities, Magistrates’ Courts and private landlords since 2002

News Article

Our Holiday Period Opening Hours

  • 20 December 2023
  • Admin

Please be informed that our telephone lines will close from mid-day on Wednesday, 20th December 2023, and will re-open at 9 am on Tuesday, 2nd January 2024.
During this period our staff will be working reduced hours but will be picking up telephone messages and e-mails.

If you do wish to discuss your case please contact us on 0800 086 9089 and leave a message using option 2.
Alternatively e-mail us at

Rest assured, we will respond to your inquiries within 72 hours.
Your understanding during this brief break is greatly appreciated, and we assure you that we remain committed to providing the highest level of service.
If you have a payment arrangement set we will continue to send payment arrangement reminders during the holiday period apart from Christmas, Boxing and New Year’s Day. You will be expected to maintain that arrangement, the responsibility being yours to make payment.

Payments can be made by following this link

If you have a mobile banking app installed on your device you can use this open link to enter a payment amount and authorise a payment-

If you choose to pay by card, note that London Warrant Enforcement Ltd (LWE) provides a safe and Payment Card Industry (PCI) compliant platform to process card payments using 3D Secure 2 (3DS2). What is this-

3DS2 requires 2 factor authentication, and will ask users for pieces of information to complete their transaction. 
Usually this means the user will have to enter a short code sent by SMS by their bank or authorise the payment using their mobile banking application.
If you don't have the relevant security set this will affect the ability to use your card on our payment portal. You will need to rectify this with your card provider, we will be unable to help you and are not open over the holiday period to take a telephone card payment which is not subject to 3DS2.