Please note our offices continue to be closed and this is likely to be the case through December and January.
If you need to discuss a specific case then please contact the agent who has been assigned your case. If you are unsure who this is or wish for somebody to call you then please contact our free to call phone no. on 0800 086 9089 and leave a message, somebody will call you back within an hour. If you would prefer to e-mail us then you can do this by using firstname.lastname@example.org. Please make sure you let us know who you are by entering your 5 digit reference no. in the subject field. Make sure you sign off the e-mail with your full name and home address. Unidentified e-mails will not be answered.