You may have seen recent media coverage regarding an enforcement agency found to have overcharged enforcement fees:

https://www.theguardian.com/.../britains-biggest-bailiff...

London Warrant Enforcement Ltd (LWE) would like to reassure you that we operate fully in line with The Taking Control of Goods (Fees) Regulations 2014, available here:

https://www.legislation.gov.uk/uksi/2014/1/contents

Under Paragraph 11 of the Regulations, it is permitted for more than one enforcement power to be used against the same debtor. Where LWE receives instructions to enforce multiple debts under Schedule 12 of the Tribunals, Courts and Enforcement Act 2007—and those enforcement powers can reasonably be exercised at the same time—we apply the compliance stage fee separately for each enforcement power. Any percentage-based enforcement fees are then calculated on the combined total of all debts being enforced.

In simpler terms: a flat fee of £235 is applied to the total debt at the first enforcement visit. Where the balance exceeds £1,500, an additional 7.5% is added to the amount over that threshold. For example, if the sum to be recovered is £2,750, the calculation would be: £235 for the first £1,500 plus £93.75 for the remaining £1,250 (7.5%).

If you have any concerns about potential overcharging, please contact us at enquiries@lw-e.co.uk quoting your reference number and including the phrase “Fee Check” in the subject line. We will review your case promptly and provide a clear explanation of how your fees were calculated. In the unlikely event of any overcharge, a full refund or credit will be issued.

If you have any concerns about potential overcharging, please contact us at enquiries@lw-e.co.uk quoting your reference number and including the phrase “Fee Check” in the subject line. We will review your case promptly and provide a clear explanation of how your fees were calculated. In the unlikely event of any overcharge, a full refund or credit will be issued.

Some information you may find useful about the legalities of the Council obtaining liability orders, where the Magistrates Court has jurisdiction to order the recovery of the debt using current legislation. Some of the myths surrounding the issue of a liability order and whether it is legal are explored and fully explained.

Two cases have discussed the procedure for council tax liability orders with one claimant claiming the system is both unfair and unlawful.

The judge had some interesting points to make.

Some social media groups are purporting that a court has ruled council tax unenforceable. That is not true. This is dangerous misinformation. Here is an explanation of what the situation really is, and why you could be sent to prison for non-payment of council tax.

Please be informed that our telephone lines will close from mid-day on Wednesday, 20th December 2023, and will re-open at 9 am on Tuesday, 2nd January 2024.
During this period our staff will be working reduced hours but will be picking up telephone messages and e-mails.

If you do wish to discuss your case please contact us on 0800 086 9089 and leave a message using option 2.
Alternatively e-mail us at enquiries@lw-e.co.uk.

Rest assured, we will respond to your inquiries within 72 hours.
Your understanding during this brief break is greatly appreciated, and we assure you that we remain committed to providing the highest level of service.
If you have a payment arrangement set we will continue to send payment arrangement reminders during the holiday period apart from Christmas, Boxing and New Year’s Day. You will be expected to maintain that arrangement, the responsibility being yours to make payment.

Payments can be made by following this link www.lw-e.co.uk/payment

If you have a mobile banking app installed on your device you can use this open link to enter a payment amount and authorise a payment-
https://paylinkv2.ecospend.com/?uid=mSYWcGqBs4Y&sc=48488&ch=3

If you choose to pay by card, note that London Warrant Enforcement Ltd (LWE) provides a safe and Payment Card Industry (PCI) compliant platform to process card payments using 3D Secure 2 (3DS2). What is this-

3DS2 requires 2 factor authentication, and will ask users for pieces of information to complete their transaction. 
Usually this means the user will have to enter a short code sent by SMS by their bank or authorise the payment using their mobile banking application.
  
If you don't have the relevant security set this will affect the ability to use your card on our payment portal. You will need to rectify this with your card provider, we will be unable to help you and are not open over the holiday period to take a telephone card payment which is not subject to 3DS2.