Please note our offices continue to be closed and this is likely to be the case through December and January.

If you need to discuss a specific case then please contact the agent who has been assigned your case. If you are unsure who this is or wish for somebody to call you then please contact our free to call phone no. on 0800 086 9089 and leave a message, somebody will call you back within an hour. If you would prefer to e-mail us then you can do this by using enquiries@lw-e.co.uk.  Please make sure you let us know who you are by entering your 5 digit reference no. in the subject field. Make sure you sign off the e-mail with your full name and home address. Unidentified e-mails will not be answered.

We have been advised by The Right Honourable Robert Buckland QC MP, Lord Chancellor & Secretary of State for Justice through the Ministry of Justice to advice us of the new Local Covid Alert Level system where we have been asked to refrain from entering residential premises that are classified as Local Alert Level 2 (high) or 3 (very high), for the purposes of enforcement by taking control of goods.

The restriction does not prevent our agents from attending residential premises, provided that we do not enter the property and we adhere to the governments guidance for enforcement agents (see previous post).

Ahead of the retun to field activities on Monday, 24th August The Government has today published guidelines for Enforcement Agents to work safely during the COVID-19 pandemic. This document has been prepared by the Ministry of Justice (MoJ) in consultation with Public Health England (PHE). This document is kept under review and may be updated to reflect changes in public health advice. The latest advice should be followed at all times.

This guidance does not supersede any legal obligations arising from the Taking Control of Goods legislation and should be considered alongside the existing guidance set out in the National Standards for Taking Control of Goods. This guidance has been developed to address use of the Taking Control of Goods legislation, however those using it should also consider the general Government guidance on COVID-Secure working and should take steps to follow this where it applies to their activities.

Full details can be found at-

https://www.gov.uk/government/publications/working-safely-during-covid-19-enforcement-agents-bailiffs/working-safely-during-covid-19-enforcement-agents-bailiffs

LWE have been using Form Builder by Telsolutions to reach out to our debtors. Using this wonderful piece of kit we have developed bespoke forms to send by SMS and e-mail to encourage debtors to inform us of their circumstances and make payment arrangements. This has enabled us to identify and remove the vulnerable from the enforcement process and focus our attention on the debtors we should be.